Digitisation |
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Lead capture from Multiple Sources |
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Lead entry/Bulk upload |
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Centralized database management |
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Lead source integrations |
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Lead Management |
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Lead management |
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Intuitive workflows |
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Lead level analytics |
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Lead transfer |
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Agent wise Lead Transfer |
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Multiple contacts |
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Lead transfer archive |
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Delete leads - single and in bulk - admin |
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Flip between lead contact numbers |
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Task recommendation system |
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Flag lead transfer suggestion rights - agent |
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Flag lead transfer suggestion rights - admin |
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Calling |
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Calling - Outbound |
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SIM based calling |
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Autodialler |
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Desktop based calling - VoIP integration / Plugin integration |
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Smart Communication |
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Multi channel communication |
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Select and shoot communication templates |
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Template builder for SMS/ WhatsApp/ Mails |
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Automated messages |
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Communication archives |
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Smart Follow Up System |
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Intuitive sales follow-up mechanism built-in |
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Follow up buzzer |
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Missed follow up tracker |
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Intelligent Feedback/ Deal Processing |
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Lead status history |
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Decision Maker metrics |
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Lead flagging |
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Payment gateway integration |
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Marketing Management |
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Bulk SMS |
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Bulk Mail Marketing |
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Bulk Whatsapp |
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Mailer/ SMS Cycle Automation |
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Advanced Hierarchy Management |
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Multi branch/level team management |
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Product catalouge |
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Customisation |
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Integration with key platforms (Optional) |
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Role based wokrflows / permissions |
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Form Builder |
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Option to add adiitional fields |
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Customisable report generation |
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Configuration of intents(SMS, Mail, Whatsapp) |
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Integration of e-meetings |
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Flip between calls and script |
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Intelligent Dashboards |
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Smart analytics for all stakeholders |
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Real-time reports |
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Business intelligence dashboards |
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Agent view |
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Performance tracker - Comparative analytics |
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Call center management |
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Call analytics dashboard |
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Call logs |
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Follow up traker |
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Communication archives |
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Time sheet |
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Performance Tracking/ Incentive Management |
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Performance and incentive management |
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Target tracker - Numbers + Deal value |
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Product Catalogue |
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Product ready reckoner |
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Add new features |
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